Shipping policy

1. Warehouse & Order Processing

All orders are shipped from our US warehouse: 430 W 125TH ST 12J, NEW YORK, NY 10027

We process orders within 1–3 business days after payment is confirmed (business days are Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays will be processed on the next working day; processing time may be slightly prolonged during major promotions due to order surges.

2. Delivery Coverage

We support global shipping, covering Australia, Austria, Belgium and 233 other countries and regions around the world.

3. Shipping Solutions, Rates & Transit Time

Express Shipping

  • Delivery lead time: 3–5 business days
  • Fixed shipping fee: $15.00

Standard Shipping

  1. Order subtotal $0.00-$48.99
    • Delivery lead time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal of $49.99 and above
    • Delivery lead time: 5–8 business days
    • Free standard shipping
The final shipping cost will be automatically calculated at checkout based on your shipping address and order amount.

4. Parcel Tracking

After the parcel leaves the warehouse, we will send an email with the tracking number to your registered email address, where you can check real-time logistics status through the tracking link.

5. Customs Duty Statement

For cross-border orders shipped to locations outside the United States, all import tariffs, customs clearance fees and local taxes generated at the destination shall be borne by the buyer. We are not liable for delivery delays caused by customs inspection and clearance procedures.

6. Handling of Abnormal Parcels

If the parcel is returned to the warehouse due to incorrect address, recipient refusal to sign for it, or failure to pick up the package for a long time, all return and re-shipping costs shall be paid by the buyer.

If the parcel is lost, severely delayed or the goods are damaged upon arrival, please file a claim with relevant certificates to customer service within 48 hours after the latest logistics update, and we will coordinate with the logistics provider for follow-up processing.

7. Official Contact Information

  • Support Email: shards_program_0x@icloud.com
  • Support Phone: +1 (646)-791-5022
  • Warehouse Address: 430 W 125TH ST 12J, NEW YORK, NY 10027

    Important note: This address is only used for goods storage, delivery and return processing. It is not our registered business address or physical store, and walk-in visits, self-pickup and on-site consultations are not available.